Terms and Conditions

ALL PRODUCTS ARE SOLD “AS IS,” AND www.lumengy.com DISCLAIMS ALL WARRANTIES OF ANY KIND RELATING TO THE PRODUCTS OR USE THEREOF, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, OR FITNESS FOR A PARTICULAR PURPOSE. The warranty guarantees that products will be free of defects in material and workmanship when the products are installed, operated, and maintained according to applicable codes and regulations, supplied instructions, and under conditions of ‘normal use’ – for the time periods defined below.

***NO RETURNS ARE AVAILABLE FOR WHOLESALE ORDERS***

We offer a warranty for our products as follows:

• 2 years warranty for our solar lights.
• 3 years warranty for our paver lights and in-ground lights.
• 5 years warranty for our hardscape lights.

In case of a warranty request, please contact us via the contact form. Before you contact us, please check the specific light by connecting it directly to the transformer, as 99% of the issues are connectivity issues when wires are not connected well.

• Warranty does not apply to any Products that have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), accident, vandalism, improper installation, improper packaging of Products returned to Seller, modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair by someone other than Seller.
• Warranty does not cover damage due to power surges, power spikes, or the application of voltages outside the acceptable range of voltages as defined in prodct specifications. Also not covered is the application of DC (direct current) power when AC (alternating current) power is required (or vice versa), and the use of non-approved electronic transformers and dimmers.
• Warranty does not cover ‘Acts of God’ such as lightning, floods, hail, tornado, fire, earthquake, hurricanes, and other extreme weather events.

• Warranty does not cover water damage to products, as all of our products are not designed for submersion. While many of our products are IP67-rated—meaning they are dust-tight and water-resistant for brief immersion up to 1 meter—this protection is intended for occasional exposure to water under standard outdoor conditions, not for continuous submersion or direct water impact.

  Products are not designed to withstand excessive contact with water from sources such as irrigation nozzles, drainage flows, or any other artificial or natural water exposure. To prevent potential corrosion and damage, products must be installed at least 10 feet away from water sources, including fountains, pools, jacuzzis, and ponds.

  Additionally, installations near natural water bodies, such as lakes, oceans, or rivers, are subject to unique environmental stressors, including saltwater, minerals, high humidity, and persistent moisture. These factors can accelerate wear, corrosion, and reduce product lifespan over time. Such extreme environmental exposure is considered beyond standard wear and tear and, therefore, is not covered under this warranty.

• Transformers must be installed according to provided instructions – evidence of improper mounting or wiring voids the warranty. Transformer housings, when mounted on oceanfront properties, must be protected from direct contact with salt spray.
• It is normal for natural brass and copper finishes to patina, oxidize, and change colors. It is also normal for other types of finishes such as powder coatings to discolor or blister when exposed to sunlight, irrigation systems, reclaimed water, sea water, acid rain, and other sources of aggressive agents. These coatings may also be affected by physical factors resulting in damage to the coatings. These changes are not covered by warranty. Warranty does not cover normal patina or discoloration of finishes on fixtures, including residue build-ups from outside contaminants, as this is normal for natural metals and part of the authentic beauty of solid brass and copper in outdoor environments. Our solid brass and copper fixtures can be cleaned with metal cleaner for those customers who have hard water stains or do not like natural patina.
• These warranties extend only to the Product ownership by the original purchaser and are void when the original purchaser ceases to own the Product. These warranties are not transferable whether to heirs, subsequent owners, or otherwise.
• These warranties do not cover labor or other costs or expenses to remove or install any defective, repaired, or replaced Product.
• If a Product is covered under any of the foregoing warranties, such Product will be replaced or repaired, or, at the Seller’s sole option, the purchase price will be refunded.
• The foregoing warranties are exclusive and in lieu of all other warranties. Seller makes no representations or warranties except as expressly set forth herein. Seller expressly disclaims all other representations and warranties, express or implied, including, but not limited to, any supplier or distributor of Seller that modifies or amends this limited warranty.

For any warranty claims, please visit Warranty.